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Customer service

Need support? Questions about sizing, personalization, or an order? Reach out here → We usually reply within 24 hours on workdays.

FAQs

Everything you need to know in one place: sizing, personalization, production & shipping, tracking, returns, and care. If your question isn’t covered, our team is just a message away. Read all FAQs →

Size

Please double-check your dog’s size before ordering. Personalized items are made just for you and can’t be returned. View Size Guide→

Pay later with Klarna

Order now, pay after delivery with Klarna. Choose it at checkout for a quick, secure payment option.

Ready to ship

Shipped within 24 hours. Orders placed on workdays leave our Dutch studio within 24 hours.

Sustainable Packaging

Every order is shipped with care using recycled and eco-friendly materials, so you can feel good about your choice.